Delivery Information

Postage Policy

Turnaround

All orders are posted within 24 hours Monday - Friday 8am - 5pm.

Carriers

We normally use the following carriers to deliver our orders:

Royal Mail
Parcel Force
Yodel
All orders are posted via Royal Mail First Class with proof of posting obtained as standard.
 


Order Tracking

If a tracking # is provided by the postage carrier, we will update your order with the tracking information. Please note that many orders will not have tracking numbers.

Delivery Costs

Orders under £50 have of flat-rate cost of £2.99, regardless of the number of products ordered. Free Delivery applies to all orders over £50.

Back Orders

If an item goes on back order we will despatch to you the part of your order that is in stock. When the item becomes available we will despatch the rest of your order to you. You will not be charged any additional postage and handling for the second shipment.

 

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.The cost of returning the item to us is your responsibility.
4.Delivery charges are only refundable where goods are faulty and a refund is made.

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